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Apple macbook air screen repair memphis mac#
Not expecting to ever be able to use this Mac again, I bought a replacement machine, but this time I didn’t get AppleCare. It would be like an insurance company refusing to pay for an appendectomy because you had once broken your leg. But, as I now know, the new problem wasn’t related to that old damage - it wasn’t a pre-existing condition. The technician rejected my AppleCare claim because of the earlier water damage that was repaired by an unauthorized facility.
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Two days later I got an email telling me that they’d be happy to repair the device for $695. Since it didn’t appear to be accidental damage, I brought it back to the Apple store, which sent it off to a repair facility in Memphis. The Mac worked fine while on battery, but as soon as I plugged in the power supply, the screen went blank and the little light that goes on when you plug it in was off, indicting it wasn’t taking a charge. I’m not sure why, but the weirdest thing happened one day last week. Two days after I brought it in, my Mac was happy as can be and served me well until last week. Unlike Apple - which would have replaced the logic board - they saved me money by cleaning and repairing the board, but did have to replace the keyboard. It, along with its neighbor, We Fix Macs, is one of several places that specialize in fixing Apple equipment. So I took it to a local place in Palo Alto called Yea!Mac. No such luck, but they did offer to fix it for between $800 and $900, which was probably more than the machine was worth at that point. I spent $249 on a three-year AppleCare policy when I bought the machine back in 2013, knowing that it didn’t cover accidental damage, but I brought it to Apple anyway after the spill, hoping they might take pity on me. If this happened within 90 days of purchase, American Express, which I used to pay for the MacBook, would have covered it, but this happened about 20 months after I bought it. A day later, when I was sure it was dry, I turned it on hoping that all would be well. I immediately turned it off and then turned it upside down to drain out the coffee. In March, I spilled coffee on the keyboard of my 13-inch MacBook Air. I learned the hard way that, unlike Obamacare, AppleCare doesn’t cover pre-existing conditions or accidental damage.
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This post first appeared in the San Jose Mercury News